Shipping policy

Order Processing

Order Cut-Off Time: Orders placed before 2:00 PM (GMT) on a business day (Monday to Friday) will begin processing the same day. Orders placed after this time, or on weekends and public holidays, will begin processing on the next business day.

Processing Times: We process all orders within 1-3 business days. You will receive a shipment confirmation email with a tracking number once your order has been dispatched..

Quality Assurance: Every order undergoes thorough quality checks before dispatch to ensure you receive products in perfect condition.

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Delivery Coverage

Delivery Area: United Kingdom only
We are committed to providing reliable nationwide coverage across England, Scotland, Wales, and Northern Ireland.

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Shipping Options & Transit Times

Standard Shipping - FREE

• Delivery Time: 5-7 business days
• Tracking: Full tracking provided with every order
• Insurance: All packages are fully insured

Our Trusted Carrier Network:

• Royal Mail
• DPD
• DHL
• UPS
• Evri (formerly Hermes)

We partner only with established, reputable carriers to ensure secure and timely delivery of your orders.

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Order Tracking

Real-Time Tracking Available: Track Your Order

Simply enter your tracking number or order number to receive live updates on your package location and estimated delivery time.

Automatic Notifications: You will receive email notifications at key delivery milestones:

• Order confirmation
• Dispatch confirmation with tracking details
• Out for delivery notification

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Delivery Guarantee

Our Commitment:

• All packages include full tracking
• Secure packaging to prevent damage
• Insurance coverage on all shipments
• Dedicated customer support throughout the delivery process

Delivery Times: Transit times are carefully calculated estimates based on our carrier partnerships. While we strive for accuracy, delivery may occasionally be affected by:

• Extreme weather conditions
• Carrier operational delays
• Public holidays
• Unforeseen logistical circumstances

Damaged or Lost Packages: Your satisfaction is our top priority. We are committed to ensuring your order arrives in perfect condition. If an issue occurs during transit, here is our commitment to you:

• If your order arrives damaged: Please contact us immediately at help@audreyfashion.com with your order number and a clear photo of the damaged item. After verifying the proof, we will ship you a free replacement.
• If your order is lost in transit: If your package tracking shows no progress for an unusually long period, please contact us. We will launch an official investigation with the carrier. Once the package is confirmed lost by the carrier, we will ship you a free replacement.

Business days exclude weekends and UK public holidays.

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Customer Support

Dedicated Support Team: For any shipping inquiries, concerns, or assistance:

Email: help@audreyfashion.com
Response Time: Within 24 hours during business days

We're Here to Help: Our experienced customer service team is committed to resolving any delivery-related questions promptly and professionally.

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