Return & Refund Policy

Damages and Issues

If you are returning an item because it is defective, damaged, or if you have received the wrong item, please contact us immediately at help@audreyfashion.com. In these cases, we will cover the return costs. We will provide you with a pre-paid shipping label or arrange for a collection. Any damaged, defective or wrong item is eligible for a free replacement or a refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping Responsibility

In accordance with our returns and refunds policy, you must first contact us. Once you have received confirmation and a return document, you may proceed with the return. Without this, your return will not be accepted. After confirmation, all returns must be sent to our partner fulfillment centre in the United Kingdom.

Please note that while our company is registered in France, all returns are handled by our logistics partner in the United Kingdom to ensure faster processing for our UK customers. All returns must be sent to the following address:

3rd Floor Waverley House, 7-12 Noel Street, London, W1F 8GQ, United Kingdom

• For a Change of Mind: If you are returning an item because you have changed your mind, you will be responsible for paying for your own shipping costs for returning your item.
• For Defective or Incorrect Items: If you are returning an item because it is defective, damaged, or if you have received the wrong item, please contact us immediately at help@audreyfashion.com. In these cases, we will cover the return costs. We will provide you with a pre-paid shipping label or arrange for a collection. Any damaged, defective or wrong item is eligible for a free replacement or a refund.