FAQ

You have 30 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and with their original tags attached. Please check our returns & refunds policy.

To initiate a return, please contact our customer service by email at help@audreyfashion.com to obtain a return number and detailed instructions. 

In accordance with our returns and refunds policy, you must first contact us. Once you have received confirmation and a return document, you may proceed with the return. Without this, your return will not be accepted. After confirmation, all returns must be sent to our partner fulfillment centre in the United Kingdom:

BYRD TECHNOLOGIES UK LTD
3rd Floor Waverley House, 7-12 Noel Street, London, United Kingdom, W1F 8GQ

• For a Change of Mind: If you are returning an item because you have changed your mind, you will be responsible for paying for your own shipping costs for returning your item.
• For Defective or Incorrect Items: If you are returning an item because it is defective, damaged, or if you have received the wrong item, please contact us immediately at help@audreyfashion.com
  . In these cases, we will cover the return costs. We will provide you with a pre-paid shipping label or arrange for a collection.

Once we've received your return package, we will process the inspection within 2-4 business days. We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded to your original payment method. You should receive the money back in your account and on your statement within 3-5 business days (depending on your bank, credit card, or payment processor).